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Thousands of Vodafone customers across the UK have reported its services are down.

Downdetector, which monitors web outages, showed more than 130,000 people had flagged problems affecting their Vodafone broadband or mobile network on Monday afternoon.

According to its website, the firm has more than 18 million customers in the UK, including nearly 700,000 home broadband customers.

Vodafone said in a statement it was aware of a “major issue on our network affecting broadband, 4G and 5G services”.

“We appreciate our customers’ patience while we work to resolve this as soon as possible,” the company said.

It comes as people on social media say they are struggling to access Vodafone customer service operators amid ongoing issues affecting mobile data and broadband.

Many have also said they are having difficulty accessing the company’s website and app, which typically allow people to view the status of its network services.

Customers have also taken to social media to complain of “complete outages” in their area.

The issues appear to have begun for customers shortly after 15:00 BST.

Internet monitor Netblocks said in a post on X, live network data showed Vodafone was experiencing “a national outage” impacting both broadband and mobile data.

Some customers have expressed being doubly frustrated by not being able to access their Wi-Fi or mobile data.

“Sort it out soon please,” wrote one frustrated X user – who said they were having to use a coffee shop’s Wi-Fi to access online services without the means to do so using their mobile data or broadband.

Another said they were self-employed and could not work because of the outage, adding: “Never regretted more having my mobile and broadband on the same network.”

The issues affecting Vodafone services are also impacting customers of other telecoms firms that use its network.

Downdetector saw a similar spike in reports on Monday afternoon from users of the mobile network Voxi, which is owned by Vodafone.

Lebara, which piggy-backs off Vodafone’s network, has also been affected by the company’s outage.

Laphroaig ® Capsule 40-Year-Old Tasting Notes
Bottled at 46.5% ABV

 

Nose: Soft peach, baked apple, rich and viscous manuka honey, charred citrus fruit notes of orange rind intertwined with charred tropical fruit notes of pineapple. Underneath this there are notes of soft fig, milk chocolate orange, sweet star anise spice along with hints of demerara cane sugar, crisp pastry and creamy vanilla ice cream.

 

Taste: Sweet and voluptuous on the mouthfeel, with floral spice initially, this dissipates to characters of aniseed, liquorice root, blackcurrant, stewed cranberries, honeycomb biscuits and homemade orange marmalade.

 

Finish: Sweet, slight peppery yet soft leading to a long, signature smoke with a nod to Lapsang Souchong tea leaves.

 

 

About Laphroaig® Whisky 
Laphroaig is the number one selling Islay single malt globally* and is synonymous with this famous whisky island. Established in 1815 by the Johnston brothers, Laphroaig has stayed true to its bold and unforgettable character for over 200 years.

 

Today, Laphroaig is one of only a handful of distilleries that continues to make whisky using traditional techniques like floor malting barley. From hand turning the barley and burning the peat at low temperatures to flavour the malt with cool smoke to slow distillation to maintain quality, this is what truly makes Laphroaig.  Our single malt whisky embodies the character of Islay in every drop of Laphroaig. From the distinctive peat which gives us our unique smoky character to the steadfast confidence and passion of our people, making Laphroaig unmistakable. The gives us our distinctive taste of Islay, salt and smoke with a surprising sweetness.  

 

Laphroaig’s commitment to bold character has earned us a dedicated following of brand fans, the Friends of Laphroaig.

 

Launched in 1994, the same year HM King Charles granted the brand a Royal Warrant, this global community has since grown to over 700,000 whisky lovers representing over 170 countries.

 

*By volume and value in 2024. Source: IWSR Global Database 2025.

 

For more information visit www.laphroaig.com

 

 

About Suntory Global Spirits
As a world leader in premium spirits, Suntory Global Spirits inspires the brilliance of life, by creating rich experiences for people, in harmony with nature. Known for its craftsmanship of premium whiskies, including Jim Beam® and Maker’s Mark®; Japanese whiskies, including Yamazaki®, Hakushu®, Hibiki® and Toki™; and leading Scotch brands including Laphroaig® and Bowmore®, Suntory Global Spirits also produces leading brands such as Tres Generaciones® and El Tesoro® tequila, Roku™ and Sipsmith® gin, and is a world leader in Ready-To-Drink cocktails, with brands like -196™ (minus one-nine-six) and On The Rocks™ Premium Cocktails.

 

A global company with approximately 6,000 employees in nearly 30 countries, Suntory Global Spirits is driven by its core values of Growing for Good, Yatte Minahare and Giving Back to Society. The company’s Proof Positive sustainability strategy includes ambitious goals and investments to drive sustainable change and have a positive impact on the planet, consumers and communities. Headquartered in New York City, Suntory Global Spirits is a subsidiary of Suntory Holdings Limited of Japan.

 

For more information, visit www.suntoryglobalspirits.com and www.drinksmart.com

 

BBC