A GP practice used by more than14,000 people has been rated as outstanding in a recent inspection by the health watchdog.
Highlands Surgery opened in Leigh-on-Sea in Essex in 1975.
The Care Quality Commission (CQC) upgraded its rating from good, to outstanding, following the visit in May.
Hazel Roberts, CQC deputy director of operations in Essex, said: “We found outstanding leadership that worked with, and learnt from people, staff, and partners to provide the best level of care.”
Patients with different communication needs could access the information they needed and managers encouraged staff to raise concerns when things went wrong, the report said.
Representatives from the patient participation group said concerns were taken seriously and improvements were proactively made to the service.
During staff meetings, the whole team discussed and learnt from clinical issues and staff felt there was an open culture, inspectors added.
Ms Roberts added: “Staff and leaders at Highlands Surgery should be very proud of the standard of care they provide to their local community.
“The outstanding rating is testament to their hard work and other services should look to see what they can learn from this report.”