Broadband | 2025-09-01
The enhancements are designed to help organizations streamline operations, reduce information overload, and strengthen situational awareness during high-pressure events.
Synch, a leading provider of mission-critical communication and incident management solutions, has announced the release of Synch 6.6, marking another significant advancement in the company’s mission to make frontline operations faster, safer, and easier to manage.
With this latest version, Synch introduces a suite of updates across its Admin, Dispatcher, Android, and iOS platforms. The enhancements are designed to help organizations streamline operations, reduce information overload, and strengthen situational awareness during high-pressure events.
Reducing Noise and Streamlining Incidents
One of the key improvements in Synch 6.6 is the ability for dispatchers to merge duplicate incidents, a frequent challenge in fast-paced environments. By consolidating overlapping reports, teams can focus on core priorities without distraction.
Smarter Resolution and Knowledge Capture
Admins can now define customized incident resolution reasons, ensuring that valuable insights are retained when events are closed. This structured approach creates a growing knowledge base that organizations can use to refine response strategies and improve decision-making over time.
Sharper Mapping and Faster Reach
Synch has enhanced its incident mapping by introducing clear, square-shaped icons that are color-coded by priority and status. This provides dispatchers with instant visual clarity, particularly when multiple critical events unfold simultaneously. In addition, the company has upgraded its Splash Alerts, allowing urgent, on-screen messages — with optional audio alarms — to be sent to multiple groups in just a few clicks, ensuring vital information reaches the right teams immediately.
Empowering Safe Workers and Compliance
Building on its Safe Worker features, Synch 6.6 introduces a new SOS widget that gives frontline staff direct access to an emergency panic button from their device home screen. Organizations also benefit from improved transcript capabilities across platforms, simplifying documentation, playback, and compliance reporting.
Additional Operational Enhancements
The release also includes auto-incident creation, streamlined group management, expanded admin control through a new Incidents tab, and bulk user update options. Mobile users gain improved notification visibility, with full message history accessible directly from the notification drawer.
With over 80 bug fixes and performance improvements, Synch 6.6 delivers a more stable, reliable, and responsive platform.
By combining advanced technology with user-focused design, Synch continues to position itself as a trusted partner for organizations operating in demanding environments.
