A lifelong Everton fan who found her allocated season ticket-seat at the club’s new Hill Dickinson stadium did not exist, said the club have “redeemed themselves” after resolving the issue.
Cathy Clarke, from Liverpool, had previously described her shock when she attended the Blues’ first home game, only to discover a metal panel and railing in the space where her seat should have been.
A week after raising the issue online, the club finally contacted her and offered her and her family a private tour of the ground and helped them to select four new seats.
“They’ve sorted it out and we have seats together – that’s all we wanted,” she said. “We are really pleased.”
Cathy, a season ticket-holder of 30 years, had been looking forward to the first Premier League game at Everton’s new ground since her family secured their season tickets earlier this year.
It was the first time Cathy, her husband, her son and her nephew – who are all season ticket-holders, had been able to sit together, because it had not been possible at Goodison Park.
But when she located the space where her seat should have been in the new stadium, there was only a metal railing – and no seat.
In the following week, Cathy repeatedly tried to raise the issue with the club, but was unable to reach anyone who might resolve the issue.
But after sharing her plight online, the club finally contacted the family.
“We just wanted someone to listen to us, and Everton accepted the issue and a lack of communication,” she said.
“They had to scour the ground – and they were able to give us a few options, and I appreciate the time they took doing that.
“We have comparable seats in a different part of the ground but we are really happy with what we’ve got now – so we are over the moon!
“They have redeemed themselves in our eyes. We are very happy with the outcome and I’m looking forward to sitting in my seat for the Aston Villa game.”