Dec. 22, 2025 – (SAN ANTONIO) – – CPS Energy offices, call center, and customer service centers will be closed for the Christmas holiday on Wednesday, December 24, and Thursday, December 25, as well as for the New Year holiday on Wednesday, December 31, and Thursday, January 1, 2026.
CPS Energy’s customer service centers will resume normal operations at 7:45 a.m. on Friday, January 2, 2026.
During the closure, customers can report emergency natural gas or electric notices by calling (210) 353-HELP (4357). Online services may be accessed at cpsenergy.com.
Customers can conveniently take care of the following services at any time by logging into Manage My Account:
- start/stop/transfer service,
- make payment arrangements,
- reconnect services following full payment of past-due bill
- sign up for emergency alerts, and
- update contact information, mailing address, and other options.
CPS Energy has expanded its Energy Angels program to provide more donation options. Those interested in giving the gift of energy this holiday season can visit the Energy Angels webpage.
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About CPS Energy
Established in 1860, CPS Energy is the nation’s largest public power, natural gas, and electric company, providing safe, reliable, and competitively-priced service to more than 970,000 electric and 390,000 natural gas customers in San Antonio and portions of seven adjoining counties. Our customers’ combined energy bills rank among the lowest of the nation’s 20 largest cities – while generating $10.1 billion in revenue for the City of San Antonio since 1942. As a trusted and strong community partner, we continuously focus on job creation, economic development, and educational investment. We are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees’ volunteerism in giving back to our city and programs aimed at bringing value to our customers.