WalkMe has announced a new AI-powered digital learning solution designed to embed training directly into the software applications that employees use as part of their daily work routines.
The newly launched solution comes at a time when existing challenges with traditional employee training methods are being amplified by the rapid evolution of artificial intelligence tools in the workplace. Citing cognitive science, WalkMe notes that up to 90% of learned information is forgotten within a week, calling into question the effectiveness of lengthy training courses, pre-recorded videos, static documents, or standard e-learning modules.
As employees begin to use an increasing array of AI-supported applications, legacy training programmes have struggled to adapt quickly enough, leaving workers facing difficulties in effectively utilising workplace technology, with potential impacts on both productivity and career progression.
WalkMe’s latest digital learning solution aims to address these issues by focusing on ‘just-in-time’ training. Training content and guidance are delivered in real time, triggered by employee actions within the applications they are already using.
For example, WalkMe describes how it can monitor for learning opportunities across all workplace apps in use and intervene, such as providing compliance reminders when payment details are shared with suppliers. Similarly, the platform can offer advice during actions like giving feedback in HR reviews, ensuring adherence to current company policies. The solution also harnesses AI to assist HR teams with the creation of in-app simulations and training content.
Learning in the flow of work
“Learning should move, adapt, and flow seamlessly with the way we work. That’s why we built an AI-native, modern solution where creating and maintaining learning is effortless. This is learning reimagined – continuous, powerful, and always moving forward.”
Most enterprise learning still occurs before an employee begins a task, often in courses, portals, or static e-learning modules. WalkMe highlights the limitations of this approach, as employees may forget the information before they can apply it to real-world scenarios. The company states that this new tool complements traditional training methods by delivering contextual guidance and learning precisely when it is needed, reducing resistance to change and helping employees access the required information at the point of need.
Practical applications of the platform are exemplified through use cases such as a procurement specialist who, during the process of sending a purchase order containing sensitive information, receives an immediate training prompt to reinforce compliance practices. Similarly, HR professionals preparing staff appraisals are given targeted microlearning to improve feedback using the exact tools required for their role.
AI-powered content creation and delivery
The solution employs an AI-first approach to content creation, allowing teams to efficiently develop and manage training content at scale. Its key features include:
- Comprehensive in-app training delivery and discovery tailored by user behaviour;
- Intelligent content authoring that transforms prompts and organisational knowledge into multimedia learning experiences;
- Real-time training that is triggered by specific actions, personalised recommendations, and behaviour-based segmentation.
Training materials are reinforced when learning intent is highest, aided by WalkMe’s analytics designed to provide insights into user engagement and content performance.
Compatibility across platforms
The new learning tool is being positioned as suitable for a variety of enterprise platforms. Current SAP Enable Now customers will be able to transition to this new solution, gaining access to features such as AI-driven course and content creation, advanced analytics, and contextual role-based learning delivery across any application environment, including both SAP and third-party software. WalkMe confirms that content developed using SAP Enable Now – including simulations, learning modules, and ready-made materials – can be accessed, distributed, and edited within the new platform.
For organisations using SAP SuccessFactors Learning, the new solution offers AI-powered content creation, simulation, and quiz development functionalities, with seamless publication into SuccessFactors Learning systems.
Building on digital adoption expertise
WalkMe notes its ongoing commitment to supporting organisations as they navigate rapid technological change. The company says its approach unites the core principles of digital adoption with learning, by embedding consistent learning experiences across any application or workflow and using deep behavioural insights to prioritise skills development.
The company underlines that its digital adoption and learning solutions are designed to help employees adapt confidently to ongoing workplace change, by ensuring that both process and proficiency improve together.