Time of Resolution: 01:43pm on 01/08/2026
Services Impacted: Identity & Access Management (IAM)
Description of Impact
Multiple systems had login issues.
Incident Description and Resolution
IS&T teams have resolved the incident.
Additional Information
The cause of this incident was determined to be a Change implemented earlier today.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 08:44am on 01/08/2026
Services Impacted: Identity & Access Management (IAM)
Description of Impact
Multiple systems have login issues.
Current Status
The issue has been fixed, and syncing is in progress. Systems access will return as and when each group is restored.
Next Update: 03:30pm
Previous Update
Incident Discovery Time: 08:44am on 01/08/2026
Services Impacted: Identity & Access Management (IAM)
Description of Impact
Multiple systems have login issues.
Current Status
The issue has been fixed, and syncing is in progress. Systems access will return as and when each group is restored.
Next Update: 02:30pm
Previous Update
Incident Discovery Time: 08:44am on 01/08/2026
Services Impacted: Identity & Access Management (IAM)
Description of Impact
Multiple systems have login issues.
Current Status
The issue has been fixed, and syncing is in progress. Systems access will return as and when each group is restored.
Next Update: 01:30pm
Previous Update
Incident Discovery Time: 08:44am on 01/08/2026
Services Impacted: Identity & Access Management (IAM)
Description of Impact
Multiple applications have login issues.
Current Status
The issue has been fixed, and syncing is in progress. Systems access will return as and when each group is restored.
Additional Information
TerrierGPT is available now, as is Cisco Finesse. BU-managed Macs may get a pop-up asking for a Password sync. This can be ignored.
Next Update: 12:30pm
Previous Update
Incident Discovery Time: 08:44am on 01/08/2026
Services Impacted: Identity & Access Management (IAM)
Description of Impact
Multiple applications, e.g. Telephone Services (Cisco Finesse) and TerrierGPT
Current Status
The issue has been fixed, and syncing is in progress. Application access will return as and when each group is restored.
Additional Information
TerrierGPT should be available now.
Next Update: 11:30am
Previous Update
Incident Discovery Time: 08:44 am on 01/08/2026
Services Impacted: Multiple applications, e.g. Telephone Services (Cisco Finesse) and TerrierGPT
Description of Impact
Issues logging into applications
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Next Update: 10:30am