Use of this new feature drives workflow success rates to 96%
Miami, FL – July 22, 2025 – Kaseya, the leading global provider of AI-powered IT management and cybersecurity software, today launched an innovative AI-workflow generator within its VSA 10 platform. Using generative AI, technicians can describe a desired outcome in simple language, and Cooper Copilot builds the entire automation workflow, with no specialized product knowledge or previous scripting experience required.
“Creating workflows with AI isn’t just easier—it’s significantly more effective,” said Edgar Zacharjev, GM of VSA at Kaseya. “We’ve seen workflow success rates jump from 86% with traditional methods to over 96% using AI-powered workflows. This is intelligent, adaptive execution that understands technician intent and delivers results with precision.”
Kaseya VSA 10 now allows IT professionals of all skill levels to create and act on complete, ready-to-deploy automation workflows. Technicians can quickly automate repetitive tasks, deploy software, complete maintenance and security remediations, among other timeconsuming tasks, increasing service desk efficiency and reducing human error.
“Our technicians are saving precious hours by creating workflows in VSA 10. A technician that starts today can be building automations tomorrow because of its simple and interactive UI,” said Larry Schulz, IT Manager at CTG. “Now that we spend less time on manual scripting and workflow creation, our technicians can focus on more strategic initiatives that improve our client experience and help grow our business.”