The COVID-19 pandemic changed nearly everything about the way people work and pharmacists were no exception. While health care professionals across the board faced extraordinary demands, pharmacists were on the frontlines managing not only patient care and medication access, but also staffing shortages and the unprecedented rollout of COVID-19 vaccines.
According to the 2024 National Pharmacist Workforce Study, a strong sense of purpose remains one of the most consistent drivers of satisfaction among pharmacists.1 Many entered the profession to help others, and that motivation carried them through the height of the pandemic. But for many, that sense of mission could only carry them so far. Burnout set in, as long hours, difficult patients, and constant pressure became unsustainable.
The pandemic also prompted a widespread reassessment of personal values. Pharmacists began prioritizing health, family time, flexibility, and mental well-being. As a result, more pharmacists are seeking roles with better work-life balance, remote work options, and environments that support their well-being.
One ongoing challenge is how to support pharmacists who want to pivot into new areas of practice, especially those without residency training. Residency remains a valuable path, but it can be difficult to pursue mid-career due to time, cost, and income loss. Alternative models, such as nontraditional or part-time residencies, could provide more accessible options. In addition, board certifications or structured learning programs may serve as alternative ways to upskill.
Looking ahead, the profession must also prepare for the impact of technology, including AI. Just as pharmacists once upskilled to provide immunizations, they will need similar support to transition into technology-driven roles.
Drug Topics® recently sat down with Brianne Bakken, PharmD, MHA, associate professor at the University of Iowa College of Nursing and an author on the National Pharmacist Workforce Study, to discuss how changes in the work environment since the COVID-19 pandemic have affected the overall well-being and career satisfaction of pharmacists and what resources or support are most critical to help pharmacists thrive professionally and personally.
READ MORE: Why More Pharmacists Are Exploring Nontraditional Roles
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