Schiphol is taking an important step towards improving the quality of ground handling and the work done by ground handlers. On 4 December, the tendering procedure will begin for the selection of three ground handling companies who will be responsible for the baggage process and work done around aircraft, such as loading and unloading baggage, placing chocks under aircraft wheels and connecting ground power units. With this tender, the airport aims to improve quality of service and ensure better working conditions for thousands of employees who contribute to safe and efficient operations every day. There are currently six parties carrying out these activities.
Ground handling companies and their employees play a crucial role at Schiphol. They ensure that passengers and baggage enter and leave the aircraft on time and that all work around the aircraft is carried out with care. By outsourcing ground handling, we can intentionally select our partners and organise the collaboration more effectively.
From open market to higher standard
The current open market is characterised by fierce competition and limited control over quality. The introduction of a sector-wide collective labour agreement (CLA) in 2023 was an important step towards improving working conditions. This tender follows the decision by the Ministry of Infrastructure and Water Management, on the initiative of Schiphol, to work with a select group of handling companies. They will work at the airport under a concession agreement based on contracts they enter into with the airlines.
Quality requirements
Reducing the number of handling companies offers opportunities for smarter and more efficient organisation. Ground handling companies are being asked to make more joint use of handling equipment, which creates space on the apron and ensures more sustainable use of resources. In addition, we are setting further requirements on the working conditions for employees and the quality of service. Travellers will notice this in the form of shorter waiting times for their baggage on arrival. The award criteria for this tender have been carefully drawn up and consulted with airlines, handlers, stakeholders and the trade union.
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