“Some of the crew were repeatedly drinking more than they were allowed to as part of their routine quality control testing,” said a subsidiary of the East Japan Railway Company, commonly known as JR East.
The misdemeanor on the swanky Train Suite Shiki-shima started around September 2022, according to the subsidiary JR East View Tourism and Sales.
“This not only severely undermines trust in our business, but is unacceptable behavior for those in a position to oversee the itinerary of our guests,” it added.
Local media reports said that six staff members have so far been taken off duty, leaving the operator with what it called “manpower” shortages.
As a result, an upcoming jaunt due to begin on Aug. 30 around the bucolic regions of Niigata and Nagano has been canceled, it said on Aug. 21.
The journey of two nights and one day costs upwards of US$3,000 and promised, among other things, in-train dinner with French cuisine, expensive wines and a winery visit.
“We sincerely apologize for the inconvenience caused to those looking forward to (the trip),” JR East said.