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March 12, 2026
NTT DATA Group Corporation
TOKYO – March 12, 2026 – NTT DATA, a global leader in AI, digital business and technology services, today announced that it has been named a Leader in the ISG Provider Lens® Insurance Services – Strategic Capabilities (Insurance GenAI and Agentic AI Services) report (PDF : 2.8MB).
The ISG report analyzed the strengths, challenges and competitive differentiators of 18 different insurance GenAI service providers. It assessed each company’s GenAI offerings, technical capabilities, market presence and ecosystem partnerships, while showcasing how they apply advanced technologies to meet evolving enterprise demands. According to ISG, providers in the leader’s quadrant distinguished themselves through comprehensive product and service offerings, a strong market presence and established competitive positions.
Ashish Jhajharia, Lead Analyst, ISG, said: “NTT DATA enhances policyholder engagement and strengthens the insurance value chain by using GenAI for tailored solutions and Agentic AI for AI-driven automation to improve efficiency in claims handling and policy management.”
The report highlights NTT DATA’s comprehensive GenAI offerings, which help insurance enterprises drive end-to-end transformations across IT, business and data. These capabilities support the modernization of contact centers, streamlining of corporate functions and improves the entire insurance value chain. ISG also recognized NTT DATA’s GenAI-driven consulting services, noting the company’s balanced approach reduces risk while maximizing value. This approach leads to process overhauls, enhanced customer relationships, personalized services, new value streams and empowered staff.
“Being recognized as Leader by ISG endorses our expertise in applying AI for solving complex business problems,” said Bruno Abril, Head of Insurance, NTT DATA, Inc. “We are committed to helping insurers adopt Agentic AI at scale, while prioritizing regulatory compliance, data security and ethical AI practices to ensure reliability and transparency. Through NTT DATA AI for Insurance, we provide integrated, prebuilt agentic solutions for improving underwriting and claims productivity and enabling premium growth while reducing operational expenses.”
ISG also commended NTT DATA’s GenAI consulting capabilities, which focuses on identifying high-value use cases, designing responsible solutions and driving organization change management for insurance enterprises. The company’s robust Agentic AI capabilities further enable advanced risk assessment, claims processing and underwriting through AI-driven automation and data analysis. NTT DATA emphasizes seamless integration with existing systems, real-time data management and improved decision-making, helping to improve customer service.
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Visit us at nttdata.com
The ISG Provider Lens® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
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