SBP launches SUNWAI for entertaining consumer complaints against banks

KARACHI – The State Bank of Pakistan (SBP) has launched ’Sunwai’ – a customer complaint service portal and app.

‘Sunwai’ serves as a one-window operation for banking customers to register their complaints against Banks, Microfinance Banks (MFBs), and Development Financial Institutions (DFIs) operating in Pakistan. Now, customers can lodge their complaints related to any…