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The Everest Group PEAK Matrix® assesses the market impact, vision and capability of service providers. This year, the report highlights Capita’s AI solutions and its, technology ecosystem, as well as the company’s ability to deliver high-quality service and respond with agility to client demands, as its key strength areas.

David Rickard, Partner, Everest Group, said: “Capita’s strong expertise in regulated sectors such as government, BFSI, telecom, and energy and utilities is being reshaped by its bold investments in AI-powered CX capabilities. Through its AI Catalyst Lab and AgentSuite, its gen AI- powered proprietary solutions suite driving agent productivity, quality assurance, and customer insights, Capita is evolving its service portfolio to meet the rising demand for AI-powered customer engagement. These advancements, combined with its strong presence in the UK&I and Germany, underpin Capita’s recognition as a Major Contender in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025 – EMEA.”

Corinne Ripoche, CEO of Capita Experience, said: “We’re proud to be recognised by Everest Group. It’s a brilliant reflection of the energy, creativity and commitment our teams bring every day.

“We’re not just imagining the future of customer experience, we’re building it, together with our clients, for their customers.”

Toulouse, France, 6 January 2026 – STARLUX Airlines of Taiwan has taken delivery of its first of 18 A350-1000s, becoming the 11th global operator of the largest version of the A350. The new A350-1000 will join a fleet of 10 A350-900s already in service with the airline, deployed on premier long-haul services from Taipei to Europe and North America, as well as selected destinations within the Asia-Pacific region. 

To mark the arrival of its newest fleet member, STARLUX has unveiled a striking livery that reflects both innovation and identity. The design integrates the airline’s signature visual elements with a carbon-fibre motif, representing the advanced composite materials integral to the aircraft’s construction. The prominent ‘1000’ emblazoned on the fuselage highlights the aircraft’s designation as the largest in-production Airbus model, now serving as the airline’s new flagship.

STARLUX currently operates an all-Airbus fleet comprising the A321neo, the A330-900, and the A350-900 aircraft. The new A350-1000 will seamlessly complement the airline’s existing fleet. Furthermore, the airline has ordered 10 A350F freighters to develop its future cargo network.

The A350 is the world’s most modern widebody aircraft and has set new standards for intercontinental travel. The A350’s all-new design includes state-of-the-art technologies and aerodynamics delivering unmatched standards of operational efficiency and passenger comfort. Its new generation engines and use of lightweight materials bring a 25 per cent advantage in fuel burn, operating costs and carbon dioxide (CO₂) emissions, compared to previous generation competitor aircraft. The A350 is equipped with a comfortable and spacious Airspace cabin, wide seats, high ceilings and alluring ambient lighting. 

As with all Airbus aircraft, the A350 aircraft is already able to operate with up to 50% Sustainable Aviation Fuel (SAF). Airbus is targeting to have its aircraft up to 100% SAF capable by 2030.

At the end of November 2025, the A350 had won nearly 1,500 orders from 66 customers worldwide.

@Starluxairlines @Airbus #A350 #LongRangeLeader 

Network Rail said the junction was used by up to 500 trains a day, and the project – which cost £26m – took nearly a year of planning.

Workers replaced 130 track panels and renewed the foundation stone beneath the tracks.

There were also improvements made to points, switches and crossings.

Follow-up work is scheduled for Hanslope Junction on 11 and 25 January, with trains between Milton Keynes and Northampton suspended while it takes place.

While the line was closed, other projects took place nearby.

Uneven surfaces on platform 4 at Milton Keynes Central Station were replaced. Elsewhere in Buckinghamshire, there was resurfacing work on platforms 3 and 4 at Wolverton Station to improve stepping distances between trains and the platforms.

At Roade, Northamptonshire, about 1,500m of new rail was installed.