Author: admin

To ensure continuity of service for Ontario Works clients, the City of Windsor will once again implement their contingency plan to ensure Ontario Works clients receive their January income support cheques and reloadable payment cards (RPCs).

Direct Deposit Recipients

All recipients who receive payments through direct deposit will continue to do so, as direct deposits will not be affected by a postal disruption. For clients who regularly pick up their direct deposit statements with a bus pass, these will continue to be held for pick up. All other direct deposit statements will be mailed.

Cheque Recipients

Ontario Works clients who receive payment by cheque and those issued a new reloadable payment card will be able to pick up their January monthly assistance at the locations listed below. If a client would like their cheque mailed, they are asked to call their caseworker to confirm this request.

Cheque Distribution Centres

January monthly assistance cheques will be available for pickup as follows:

Windsor Office Recipients:

• Wednesday, December 31, 2025, and Friday, January 2, 2026:
  9 a.m. to 4 p.m.
  400 City Hall Square East, Suite 102, Windsor

Leamington Office Recipients:

• Wednesday, December 31, 2025, and Friday, January 2, 2026:
  11 a.m. to 4 p.m.
  33 Princess Street, Leamington

Recipients must bring two pieces of government-issued identification (ID), one of which must have a photo. Individuals cannot pick up cheques or reloadable payment cards (RPCs) on behalf of another individual. Before proceeding to the cheque distribution location, please call 1-800-808-2268 to ensure your cheque has been printed and is ready for pick-up. Status of payment can also be viewed on the MyBenefits app.

Daily Cheques

Daily cheques will continue to be held for pick-up by clients unless requested to be mailed.

Vendor Cheques

For vendors and landlords that support Ontario Works clients, cheques will be mailed.