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December 5, 2025

NTT DATA Group Corporation

TOKYO and LONDON, December 5, 2025 – NTT DATA, a global leader in AI, digital business and technology services, announced that it has been named a recipient of the Salesforce Partner Innovation Award in Automotive for delivering Agentic Enterprise Transformation in sales and customer experience using Agentforce and Salesforce platform.

NTT DATA announced that it has helped Volkswagen Group España Distribución transform its business by implementing Agentforce 360 for Automotive processes, including automated call summaries, email drafts, and case content summaries. These tools support agent productivity by providing quicker, more consistent, and higher-quality customer interactions.

Comments on the News

• “In collaboration with Salesforce, NTT DATA’s Smart AI Agent Ecosystem delivers innovative solutions that help clients overcome challenges and reach ambitious goals. This agreement drives growth, innovation, and business success” Minoru Umehara, Head of Consulting and Business Acceleration Headquarters, NTT DATA.
• “We are truly honored to receive this recognition from Salesforce. Moving forward, we remain committed to strengthening our collaboration and expanding our service portfolio, including innovative AI-driven solutions, to empower our clients’ business growth, value creation, and digital transformation” Joaquin Barrau, Partner, Head of CRM Solutions for the Iberia and LATAM regions, NTT DATA.
• “Thanks to automated summaries and real-time assistance, our teams resolve cases with greater quality and consistency, enhancing the experience across all channels.” Anna Sánchez, CIO and CDO, Volkswagen Group España Distribución.
• “Salesforce partners are helping customers build their digital labor with Agentforce and realize the full value of their agent implementations,” said Jim Steele, President, Global Strategic Customers and Partners, Salesforce. “The Salesforce 2025 Partner Innovation Awards recognize partners like NTT DATA that are driving agentic enterprise transformations for customers by delivering industry-specific Agentforce implementations and innovative agentic solutions.”

Agentic AI represents a $6-trillion dollar opportunity that Salesforce partners like NTT DATA are helping to drive by enabling agent-first businesses. By leveraging the full power of the Salesforce ecosystem to solve complex business challenges, innovate with new technologies, and drive customer transformation, NTT DATA is a prime example of a partner delivering creative solutions to help customers navigate their biggest hurdles.

The 13th annual Partner Innovation Awards recognize the significant contribution Salesforce partners have made through AI agent implementations, measurable Agentforce success stories, and the broader partner program – including consulting firms, digital agencies, resellers, and ISV partners. For a full list of this year’s Partner Innovation Award winners, please see here.

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