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  • Facebook owner Meta accused of letting AI sellers ‘run rampant’

    Facebook owner Meta accused of letting AI sellers ‘run rampant’

    Alice Cullinane & Rebecca WoodsWest Midlands

    Omelia and Oliver Jewels An AI-generated image showing a woman with brown hair holding a child in her arms and standing next to a table filled with necklaces. Omelia and Oliver Jewels

    Omelia & Oliver Jewels is among companies reported to Facebook for misleading and AI generated adverts

    Facebook owner Meta has been accused of allowing misleading companies to “run rampant” on its platforms, as dozens of people say they have fallen victim to sellers using AI-generated adverts.

    More than 60 people contacted the BBC after we revealed unscrupulous foreign firms were using fake images and back stories to pose as family-run UK businesses to lure in shoppers.

    Some said they had been targeted by ads on Facebook and Instagram, and consumer guide Which? said businesses were using the platforms to “spread their lies furthest and widest”.

    Meta said it had removed content by six companies, flagged by the BBC, which claimed to be based in England but were shipping cheap goods in from Asia.

    The tech giant said it did not allow fraudulent activity and worked closely with Stop Scams UK to protect users.

    One company removed from the platform is C’est La Vie, which claimed to be a longstanding jewellery retailer run by Patrick and Eileen in Birmingham but had a returns address in China.

    Mabel & Daisy, which used AI generated pictures of a mother and daughter and claimed to sell “timeless clothing” from a shop in Bristol, has also been removed from the platform after it was exposed for selling cheap items from a base in Hong Kong.

    Other companies Meta says it is taking action against are clothing firms Sylvia & Grace, Chester & Claire, Harrison & Hayes and Olyndra London, as well as accessories business Omelia & Oliver Jewels.

    All have one-star reviews on Trustpilot with hundreds of customers saying they were duped into thinking they were buying from UK-based brands and received shoddy goods.

    Chester and Claire An AI-generated shop front, named 'Chester and Claire', has four mannequins dressed in beige coats in the shop window. People are apparently walking in front of the shop outside. Chester and Claire

    Chester & Claire uses this image to sell its clothes – but this shop isn’t there

    Harrison & Hayes claimed to be a Manchester-based independent clothes shop with “decades of experience” but has a returns address to a central warehouse in China. It has used an AI-image of a shop front in the city which does not exist.

    Chester & Clare also uses an AI-generated image of a shopfront to market its business, which it claims has operated in London since 2005 but is actually based in the Netherlands and sells clothes shipped from China.

    Its terms of service states imagery, stories, characters and boutique locations “may have been created using generate AI” to “enhance customer experience”.

    The BBC contacted all businesses but only got automated responses.

    ‘It felt like a trusted brand on Facebook’

    Claire Brown was persuaded to buy two dresses for £73 from Luxe and Luna London, after “constantly” seeing the company’s appealing adverts on Facebook.

    When the dresses arrived weeks later they were poorly made of flimsy material and “looked awful”.

    “It felt like a trusted brand after I’d seen it on Facebook so much, you see all these clothing collections and I liked what I saw,” she said.

    Claire Brown A woman with short curly hair and red lipstick is smiling. Claire Brown

    Claire Brown believed she was buying from a trusted brand after spotting adverts on Facebook

    Ms Brown, who works in tech marketing, said she reported the company to Meta but never got a response.

    The company has now stopped operating, with a message on Facebook stating life had “taken a devastating turn” because of the death of a partner, an almost identical statement used by fake Birmingham jewellery business C’est La Vie.

    “It makes me feel really cross, because I hate people being scammed and the websites are the kind of thing you would share with a friend,” Claire added.

    “There is a real lack of protection here for consumers.”

    Another Facebook user, Stuart, said he had reported a number of suspicious companies to the platform but was advised to “influence the ads that you see by hiding ads and changing your ad preferences” in its response. No other action was taken.

    Omelia and Oliver Jewels An AI-generated image of a shop window has the print 'Omelia and Oliver Jewels' with autumnal trees on the road outside. Rows of necklaces with intricate designs are laid out on a table by the window. Omelia and Oliver Jewels

    Customers who bought from Omelia and Oliver Jewels described items as the “cheapest junk ever”

    Some of the fraudulent companies discovered by the BBC appear to be controversial “dropshipping” schemes.

    That’s where a third-party buys products from a wholesaler and sells them with a significant mark-up, having never seen the product themselves.

    The Advertising Standards Authority (ASA) recently banned ads by a so-called “British” clothing firm that used images of roses, cobbled streets and the union jack when it was shipping goods from a warehouse in Asia.

    The regulator said it was continuing to take action on misleading adverts but said platforms like Facebook played an “important role” in maintaining “responsible advertising” and continued to engage with them on how best to prevent those that break the rules.

    Which? said Meta had allowed fake companies to “run rampant on its platforms for too long” and said it should be doing “much more” to stop scams and protect its users.

    Sylvia & Grace Two women are standing next to each other and smiling, in an AI-generated shot. They are wearing beige and black tops and have their heads pressed against each other. Sylvia & Grace

    Sylvia & Grace used AI to generate pictures of their supposed founders

    Meta said it wanted users to report suspicious adverts on its platforms, which was an “important signal” to its review systems and could prompt a re-review of the advert while improving policies.

    Warning signs in social media adverts

    • Which? recommends being wary of adverts on social media that promote “too good to be true” offers and applied pressure tactics like a closing down sale with heavy discounts
    • It says you should be suspicious if you spot an account that was created recently claiming to be a well-known company, especially if they only have a few followers
    • The guide also suggests reaching out to companies to see if adverts are genuine by searching for the company’s legitimate website instead of clicking on links in a possible scam
    • Many companies claim to have thousands of positive reviews – but consumer website Trustpilot is often the best place to check for legitimate experiences of fashion brands
    • Experts who have verified some of the AI images used by the companies say to watch out for those that look too perfect – from the subject’s hair, to their skin and teeth. And for those with pictures of fabricated shop fronts, a quick Google can usually help discover whether they have an actual address and presence on a UK high street.

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    Representative image (Photo credit: AP)

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  • This African nation built its development on diamonds. Now it’s crashing down

    This African nation built its development on diamonds. Now it’s crashing down

    GABORONE, Botswana — In a village outside Botswana ’s capital, Keorapetse Koko sat on an aging couch in her sparsely furnished home, stunned that a career — and an entire nation’s economy — built on diamonds had fallen so far, so fast.

    For 17 years, she had earned a living cutting and polishing the gems that helped transform Botswana from one of the world’s poorest nations into one of Africa’s success stories. Diamonds were discovered in 1967, a year after independence, an abrupt change of fortune for the landlocked country.

    Botswana became the world’s top diamond producer by value, and second-largest by volume after Russia. Diamonds are woven into the national identity, with local Olympic champion runner Letsile Tebogo heading a De Beers campaign celebrating how the industry funds schools and stadiums.

    The stones that Koko and thousands of others dug and polished over the decades have funded Botswana’s health, education, infrastructure and more. The country risked the “resource curse” of building its economy on a single natural asset — and unlike many African nations, it was a success.

    But Koko lost her job a year ago, joining many others left adrift as Africa’s trade in natural diamonds buckles under growing pressure from cheaper lab-grown diamonds mass-produced mainly in China and India.

    “I have debts and I don’t know how I am going to pay them,” said the mother of two, who had survived on about $300 a month and relied on her employer for medical insurance. It had been a decent situation for a semi-skilled worker in a country where the average monthly salary is about $500. “Every month they call me asking for money. But where do I get it?”

    Botswana, which has unearthed some of the world’s biggest stones, has prided itself on prudently managing its natural wealth, avoiding the corruption and fighting that have plagued many African peers. Its marketing message has been simple: Its stones are conflict-free and help fund development.

    “Diamonds built our country,” said Joseph Tsimako, president of the Botswana Mine Workers Union, which represents about 10,000 workers in the nation of 2.5 million people. “Now, as the world changes, we must find a way to make sure they don’t destroy the lives of the people who helped build it.”

    He warned that new U.S. tariffs under the Trump administration could worsen Botswana’s downturn, triggering staffing freezes, unpaid leave and more layoffs. The U.S. has imposed a 15% tariff on diamonds that are mined, cut and polished there.

    Diamond exports, roughly 80% of Botswana’s foreign earnings and a third of government revenue, have tumbled.

    Debswana, the largest local diamond producer and a joint venture between the government and mining giant De Beers, saw revenues halve last year. It has paused operations at some mines as Botswana and Angola enter talks to take over controlling stakes in De Beers’ diamond mining unit.

    In September, Botswana’s national statistics agency reported a 43% drop in diamond output in the second quarter, the steepest fall in the country’s modern mining history. The World Bank expects the economy to shrink 3% this year, the second consecutive contraction.

    The global rise of synthetic diamonds has been swift. They have “given stiff competition, especially in lower-quality stones,” said Siddarth Gothi, chairman of the Botswana Diamond Manufacturers Association.

    The gems emerged in the 1950s for industrial use. By the 1970s they had reached jewelry quality. Lab-grown stones now sell for up to 80% less than natural diamonds. Once making up just 1% of global sales in 2015, they have surged to nearly 20%.

    Glitzy social media videos have fueled the appeal of synthetic gems made in weeks under intense heat and pressure and marketed as cheaper, conflict-free and eco-friendly alternatives to stones formed over billions of years.

    Environmental groups have said natural diamond mining can drive deforestation, destroy habitats, degrade the soil and pollute the water. But environmental claims about the synthetic gems also face scrutiny, with critics noting that production remains energy-intensive, often powered by fossil fuels.

    From “a marginal phenomenon,” an “unprecedented flood” of synthetics now threatens the natural diamond’s value and future, World Federation of Diamond Bourses president Yoram Dvash warned in July.

    Lab-grown stones now account for most new U.S. engagement rings, he said. Natural diamond prices have fallen roughly 30% since 2022, leaving the industry at what Dvash called “a critical juncture.”

    Hollywood stars, including Billie Eilish and Pamela Anderson, and Bollywood celebrities have boosted synthetic diamonds’ allure, along with Gen Z influencers.

    “The new generation of youngsters getting engaged, they’ve got far more important things to spend their money on than a diamond,” said Ian Furman, founder of Naturally Diamonds, which sells natural and synthetic diamonds in neighboring South Africa. “So, it’s become so attractive to them to buy lab diamonds.”

    Furman said that for every 100 diamonds his company sells, around 95 are synthetic when just five or six years ago it was overwhelmingly natural diamonds.

    The shift is felt beyond Botswana. Across southern Africa, falling production of natural diamonds and revenue have led to job cuts and financial strain.

    To counter the trend, Botswana, Angola, Namibia, South Africa and Congo in June agreed to pool 1% of annual diamond revenues, translating into millions of dollars, into a global marketing push led by the Natural Diamond Council to promote natural stones. The nonprofit’s members include major mining companies such as De Beers Group and Rio Tinto, which have invested heavily in natural diamonds.

    Last year, the council launched a “Real. Rare. Responsible” campaign starring actor Lily James in a bid to recast natural diamonds as unique and ethically sourced.

    Kristina Buckley Kayel, the council’s managing director for North America, said restoring natural diamonds’ “desirability” is essential to protect producer economies, particularly in southern Africa.

    With its diamond income no longer assured, Botswana’s government in September created a sovereign wealth fund focused on investment and diversification beyond mining, although details about its value and investors sketchy. Suddenly, the country’s elephant-heavy tourism industry and other mining options, including gold, silver and uranium, are more important than ever.

    But for Koko, the laid-off diamond worker, the policy shift may have come too late.

    “I was the breadwinner in a big family,” she said. “Now I don’t even know how to feed my own. Looking for another job is very difficult. The skills I learned are only relevant to the diamond industry.”

    She never owned a diamond herself. Even the smallest would be a luxury beyond her means.

    ___

    Mutsaka reported from Harare, Zimbabwe. Associated Press writer Mogomotsi Magome in Johannesburg, South Africa, contributed to this report.

    ___

    For more on Africa and development: https://apnews.com/hub/africa-pulse

    The Associated Press receives financial support for global health and development coverage in Africa from the Gates Foundation. The AP is solely responsible for all content. Find AP’s standards for working with philanthropies, a list of supporters and funded coverage areas at AP.org.

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