Category: 3. Business

  • Joint response from the Financial Conduct Authority and the Payment Systems Regulator

    Joint response from the Financial Conduct Authority and the Payment Systems Regulator

    The Rt Hon Rachel Reeves MP
    Chancellor of the Exchequer
    HM Treasury
    1 Horse Guards Road
    London
    SW1A 2HQ

    11 November 2025

    Dear Chancellor,

    Joint response from the Financial Conduct Authority (FCA) and the Payment Systems Regulator (PSR) to HM Treasury’s recommendations on payments regulation

    We are writing to update you on how we have progressed the recommendations on payments regulation you outlined on 14 November 2024, following our response of 5 December 2024. Working through the Payments Vision Delivery Committee (the Committee), we have focused on facilitating growth while protecting consumers in a proportionate and effective way.

    Enhancing coordination to address congestion in the regulatory landscape

    We have worked in an increasingly collaborative way, with the FCA leading to manage any overlaps on our work on fraud, open banking and open finance. Together, we have:

    a. Begun consolidating PSR functions into the FCA early, where it is possible to do so, to smooth the overall transition, deepen our collaboration and enhance our coordination.

    b. Undertaken work on digital wallets following the joint call for inputs that informed the Competition and Markets Authority (CMA) Digital Market Unit’s Strategic Market Status investigations. We continue to work with the CMA.

    c. Collaborated on industry roundtables and policy and technology sprints to ensure stakeholders get clear, joined-up messages.

    d. Progressed work with the Committee on publishing the Payments Forward Plan. This will set out sequenced initiatives across retail and wholesale payments, and certain aspects of digital assets.

    e. Revised the Memorandum of Understanding (MoU) with the Bank of England and Prudential Regulation Authority, to include principles for better cooperation to guide our ways of working across areas such as policy, strategy and supervision. This will mean we can better manage our collective impact on regulated firms and help the sector understand the regulatory landscape.

    Supporting the development of open banking

    The National Payments Vision provided clarity to accelerate open banking, enabling faster, cheaper payments and more innovative services. The FCA has established a new department incorporating FCA and PSR capabilities, replacing the Joint Regulatory Oversight Committee (JROC) and streamlining decision-making for open banking and open finance.

    We have convened sector leaders to resolve blockers to progress and publicly support industry-led work. The tone across industry has shifted, supporting significant progress in the industry-led development of commercial models for phase 1 variable recurring payments (VRPs) (lower risk use cases like utility payments), and phase 2 (e-commerce).

    We are now:

    • Supporting an industry-led group funded by 31 parties across the sector, to establish a new organisation to facilitate the go-live of VRP phase 1.
    • Working with industry to establish a future entity for open banking ahead of developing the Statutory Instrument with the Treasury and subsequently the long-term regulatory framework for open banking.
    • Working to ensure the remaining actions of the JROC roadmap are incorporated within the long-term regulatory framework.
    • Gathering evidence, identifying beneficial use cases, and supporting testing and experimentation on open finance. The FCA has launched the smart data accelerator (as announced at Mansion House), with applications currently open for two prioritised open finance use cases in SME lending and mortgages. The FCA will publish a roadmap in early 2026, with regulatory foundations in place during 2027.

    The FCA is also working with the Department for Business and Trade on cross-sector data sharing. This will shape the Smart Data strategy for the UK and explore ways to reduce frictions and costs in global finance by enabling seamless cross-border data portability. We welcome recent government announcements on digital identity, which has the potential to unlock significant benefits with respect to payments, and look forward to collaborating with you as government thinking and execution plans are firmed up.

    Ensuring high standards of consumer protection and that people and businesses can make payments efficiently and safely

    Through the Consumer Duty, firms must put consumers first by delivering fair value and clear communications, and supporting their needs. Alongside this, our regulation prevents harm such as fraud, mis-selling and poor product design, building trust in financial services and enabling confident consumer engagement that supports sustainable growth.

    a. Fighting financial crime

    The FCA’s five-year strategy theme of ‘fighting financial crime’ seeks to tackle money laundering and slow the growth in authorised push payment (APP) fraud cases and losses. Prevention is key, and we are working with industry and partners to strengthen the wider system to reduce the risk of harm, and on initiatives to inform and educate the public.

    The FCA and PSR continue to invest in fraud prevention, often working alongside public and private sector partners. While many providers already share account and transaction-level data through consortium models, we are exploring the opportunities for greater data sharing in payments by engaging with key stakeholders in the ecosystem. We are also working in alignment with the Government’s strategic approach on economic crime.

    A unified approach to real-time data sharing in payments presents opportunities in the fight against fraud. We have worked to understand the data sharing landscape in detail, and are pleased that there have been significant commercial initiatives launched which recognise and respond to the demand for data sharing to reduce firms’ exposure to fraud. We support and encourage innovation by firms and will continue to monitor this space, and step in if regulatory intervention is needed.

    The FCA is investing in intelligence and data so it can target higher-risk firms and activities, and disrupt, pursue and sanction those committing and enabling crime. It will use data and technology in its authorisations and supervisory work to identify and tackle harm faster, such as identifying unauthorised financial services offered through social media.

    b. APP reimbursement requirements

    The PSR’s APP fraud reimbursement requirements came into effect in October 2024. In the first ten months of the policy, 88% of money lost to in-scope APP scams was returned to victims and 83% of claims were closed within five business days. 126,000 claims were made between October 2024 and June 2025, around 15% lower than between October 2023 and June 2024.

    The PSR has commissioned an independent review of its APP scams policies, including the APP scam reimbursement requirement. This began in October 2025 and the final report will be published by Q3 2026. The PSR and FCA sent an industry survey to 50 firms in August to support this, gather data on their fraud prevention measures, and address data gaps.

    The PSR shares APP fraud reimbursement compliance data with the FCA, so firms’ fraud rates can be monitored. This allows the FCA to better engage with firms. As a result, firms are improving their risk management controls to address risks arising from potential APP fraud, leading to lower fraud rates.

    c. Strong Customer Authentication

    The Government confirmed in the Vision that it will begin removing requirements relating to Strong Customer Authentication (SCA) from the relevant technical standards to enable the FCA to incorporate aspects of these into its rules and guidance, allowing for more agile and outcome-based regulation.

    In the meantime, the FCA has consulted on a new approach to the contactless payment limits in the SCA regulatory technical standards, to enhance consumer choice and flexibility for payments firms. This new approach would allow payments firms to process low-risk contactless payments without asking the payer to authenticate.

    d. Financial inclusion

    The Vision sets out that there is more to do to for people who want to transact digitally but struggle to do so. As financial services shift online, those who lack access to devices or digital skills may find it hard to make payments and manage their money. This is a key area of focus for the Government’s Financial Inclusion Committee, and the FCA continues to work with the Government to progress the Financial Inclusion Strategy.

    To further protect consumers, the FCA published in 2024 its UK Payment Accounts Access and Closures: Update and continues to monitor access to accounts. The next phase will focus on basic bank accounts and continuing our work to protect access to cash.

    Driving an agile approach to delivering the UK’s retail payments infrastructure needs

    The UK’s future retail payments infrastructure will be based on next-generation technology, to ensure the UK has a world-leading payments ecosystem to support innovation, competitiveness, security, and the Government’s growth mission.

    Earlier this year, the Committee announced a new public and private sector partnership model to deliver this. The new model supports short-term activity to enhance resilience and functionality of the existing Faster Payments system. Pay.UK has been progressing this with industry participants following a joint regulatory decision by the Bank and the PSR, endorsed by the Committee in February 2025.

    On 7 November, the Committee published its strategy for retail payments infrastructure. It set out its strategic outcomes for future retail payments infrastructure, taking account of the Treasury and the authorities’ objectives for the wider ecosystem. The strategy will inform the work of the Bank-chaired Retail Payments Infrastructure Board (the Board), which will translate it into design by consulting with the broader ecosystem. The PSR and FCA are observers on the Board and will continue to take an interest in how the Board approaches strategic trade-offs that affect our collective objectives.

    We trust this update has been helpful. We will continue to take account of the Government’s recommendations and support its growth mission in how we exercise our functions.

    Yours sincerely,

    Nikhil Rathi

    Chief Executive

    Financial Conduct Authority

    David Geale

    Managing Director

    Payment Systems Regulator

    Executive Director, Payments and Digital Finance

    Financial Conduct Authority

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  • Commission proposes new measures to improve health and the healthcare sector

    Commission proposes new measures to improve health and the healthcare sector

    The European Commission has put forward a raft of new measures that will improve the health of Europeans and contribute to a more modern, efficient, and resilient healthcare sector in the EU. 

    The proposals focus on three main areas. 

    Building a world-leading health biotech industry 
    The Commission has proposed a biotech act to support innovation and increase Europe’s biotechnology potential. Measures include

    • a new EU investment facility to make it easier for biotech companies to access funding
    • targeted support for high-impact projects to boost bio-manufacturing 

    The package will also speed up clinical trials approvals across countries, fast-track development of cutting-edge new therapies, and simplify EU rules to reduce costs for companies. 

    Tackling cardiovascular diseases 
    The Commission has also presented a ‘Safe Hearts’ plan to address cardiovascular diseases, Europe’s leading cause of death. EU-funded actions should improve prevention, detection and treatment. The plan will also

    • empower individuals with personalised prediction tools and therapies
    • bridge research gaps and use artificial intelligence, and digital health solutions
    • reduce health inequalities and improve access to healthcare 

    Simplifying rules for the development of medical devices 
    EU rules for medical devices will be simplified to cut unnecessary costs, and reduce uncertainty for companies, and delays for patients. The measures also include more digital procedures and clear timelines for conformity assessments to speed up access to medical devices. In addition, the strengthened European Medicines Agency will monitor shortages of medical devices, and create a list of critical devices.

    These combined measures will prioritise patients’ health and safety as well as ensure the long-term resilience and competitiveness of the health sector. 

    For more information 
    Factsheet: Biotech Act
    Factsheet: Safe Hearts Plan
    Factsheet: Medical Devices
    Questions and answers on the Biotech Act
    Questions and answers on the Safe Hearts Plan
    Questions and answers on the Medical Devices

    Press release: New measures to make EU health sector more innovative, competitive and resilient

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  • FDIC Approves Proposal to Establish GENIUS Act Application Procedures for FDIC-Supervised Institutions Seeking to Issue Payment Stablecoins

    FDIC Approves Proposal to Establish GENIUS Act Application Procedures for FDIC-Supervised Institutions Seeking to Issue Payment Stablecoins

    WASHINGTON – The Federal Deposit Insurance Corporation (FDIC) Board of Directors today approved a notice of proposed rulemaking that would implement the application provisions under the Guiding and Establishing National Innovation for U.S. Stablecoins Act (GENIUS Act). The GENIUS Act allows insured depository institutions to issue payment stablecoins through a subsidiary and to engage in certain related activities. An FDIC-supervised state nonmember bank or state savings association seeking to issue payment stablecoins through a subsidiary is required to apply to the FDIC for the subsidiary to be approved as a permitted payment stablecoin issuer. 

    The GENIUS Act requires the FDIC to receive and review applications and to issue implementing regulations establishing the application process. The proposed rule would implement the requirements of section 5 of the GENIUS Act with respect to evaluating applications based on the statutory factors, processing applications within specified timeframes, and establishing an appeal process for denied applications. 

    Comments on the proposed rule will be accepted for 60 days after publication in the Federal Register.

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  • EBRD helps Lebanese biotech startup DLOC Biosystems advance its breakthrough drug testing technology

    A scientific breakthrough

    Some of the most groundbreaking ventures owe their success to entrepreneurs with a multidisciplinary approach. Wadah Maleb is a case in point: a mechanical engineer, he discovered a new interest in biomedical science while participating in a breast cancer research project and studying the physiology of breast ducts. He grew frustrated that most preclinical experiments, although promising, failed to translate into clinical trials.

    “The problem was deeper than that,” Wadah explains. “We grow cells randomly in 2D, while human physiology is vastly more complicated. Nothing we grew in the lab accurately mimicked what happens in the human body.”

    So he put on his engineering hat and began searching for models that could recreate human-like tissue environments and offer better predictions of how drugs behave in the body. That search led him to organ-on-chip technology which, although not entirely new, “didn’t grow tissues in an accurate way,” he says.

    Wadah developed his first biochip simulation into his Master’s thesis: an early conceptual model containing microscale scaffolds where cells attach to engineered surfaces to form 3D tissues resembling those in the human body. But when it came to actually manufacturing the chip, he hit a brick wall, lacking the funds and technology to engineer the micro-scaffolds he had designed.

    Wadah went on to secure funding by winning multiple local and international entrepreneurship competitions, including Qatar’s Stars of Science innovation programme, where he refined early manufacturing methods and demonstrated feasibility of the technology. But even with these wins, scaling the prototype to a functional, test-ready system remained prohibitively expensive, whereas he had raised just $500,000 (€430,000) to initiate the company’s earliest R&D activities.

    The solution, he realised, lay in education and resourcefulness.

    Bridging the funding gap

    He approached the faculty of medicine at the American University of Beirut (AUB) to help him evaluate and refine early prototypes according to biological requirements. He invested the funds he had into developing the machines needed for the initial manufacturing steps, while manually performing the remaining specialised tasks to avoid premature large-scale automation costs. He needed dentists, technicians and even artists with engraving skills to assist with those tasks. Eventually he found an artist dexterous enough to engrave on a grain of rice. The bar for precision was so high that, out of 1,000 assembled chips, having even one functional chip was regarded as a success. These experiments generated essential engineering data that later formed the basis for automating the entire manufacturing pipeline at a fraction of the expected cost.

    This funding enabled Wadah to support the company’s earliest stages: proof of concept, technological development, a small initial team and, eventually, a modest lab. These efforts laid the foundation for what would become DLOC Biosystems.

    One of the team’s biggest challenges was operating across multiple layers of the technology at once. The entire mechanism behind producing their chips is unique. No off-the-shelf machine could be bought to do the job; instead, they had to design and build their own tools to execute each step of chip fabrication.

    Once they had identified the precise parameters needed for chip manufacturing, they began transforming the formerly manual process into a semi- and eventually fully-automated workflow. In 2023, Wadah applied for the EBRD’s EU-funded Innovation Programme in Lebanon, which connected him with the LAUIH. The hub’s support allowed him and his team to automate key steps efficiently, optimise operations, and build robust systems while maintaining full ownership and internal control over their intellectual property.

    “This programme created a bridge,” says Wadah. “It gave us the chance to improve operations with experts at the LAUIH and advance our product faster than we could have alone.”

    DLOC Biosystems’ new biochip could now model a single tissue or organ in the lab, but that alone is insufficient. “The human body doesn’t operate in a static microenvironment,” Wadah reminds us. “Organs are connected, and each contains multiple cell types and relies on constant flows of blood and fluids.”

    Reaping the rewards of collaboration

    From that point onwards, DLOC Biosystems’ took organ-on-chip technology in a whole new direction, pioneering a human-on-chip platform that integrates multiple organ models with real-time measurement.

    The challenges are immense but worthwhile, as Wadah expands: “We can’t just model or grow cells randomly in 3D. We need to grow them exactly as they form in the human body with the same structures, the same complexity. Our goal is to recreate these tissues with real accuracy to facilitate drug development and make it less costly. That’s why we didn’t stop at simply making a chip.”

    Today, DLOC Biosystems has grown to a team of more than 20, with patents filed and strong angel investment behind it. While there are many potential avenues for business development, the company is now focusing on offering its services for preclinical drug testing to pharmaceutical firms and research organisations.

    Building on his collaboration with the LAUIH, Wadah is seeking new partners to design additional organ models, develop better alternatives to traditional drug testing, and grow revenue. DLOC Biosystems’ ultimate goal is to reduce the massive cost and time needed to develop a drug (often exceeding $2 billion (€1.7 billion) and 12 years) by scaling and commercialising its human-on-chip technology through upcoming Pre-Series A and Series A investment rounds.

    The venture is a shining example of the EBRD’s facilitation of academia helping to realise industrial goals and looks set to yield advances in healthcare and commercial success.

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  • Statement at the Roundtable on Rule 611 of Regulation NMS

    Thank you to the Division of Trading and Markets for organizing this Roundtable on equity market structure and, more specifically, Rule 611 of Regulation NMS. I have been at the SEC for nearly twenty years, and one of my observations is that people often will be more open with their thoughts when meeting outside of Washington, D.C. However, these events take more effort, and I appreciate the contributions of the University of Austin for making this Roundtable possible in Texas.

    Regulation NMS may have been well‑intentioned, but its implementation has coincided with shrinking displayed size, a significant increase in the number of execution venues, and complex routing behavior that is often difficult to explain to investors. Thus, I commend Chairman Atkins for initiating this review of Rule 611 and inviting market participants to help the SEC evaluate whether the Regulation NMS framework is truly serving investors and our markets. By revisiting the trade‑through regime, we have an opportunity to move to a less costly, more resilient, and more transparent market structure—which would make our markets even stronger.

    This is not an easy task. My predecessor, Commissioner Elad Roisman, likened our equity market structure rules to the threads of a sweater: pull on one, and you inevitably stress the others—sometimes in unexpected ways.[1] I hope that these Roundtable sessions, and the public comments submitted, help identify many of the other “threads” in Regulation NMS that interconnect with Rule 611, so that we can assess the consequences that might result from potential regulatory changes.

    One discussion that I look forward to hearing today is on the topic of best execution. A broker-dealer’s obligation to seek best execution of customer orders is one of the “cornerstones of market integrity.” [2] As I noted when the Commission proposed new rules in this area two years ago, best execution is a concept that has been developed by court holdings and specific rules from self-regulatory organizations.[3] But to what extent does our current best execution regime presuppose or rely on entities’ fulfillment of Rule 611? Are there other considerations that should be required if this rule is altered?

    The Commission should have compelling evidence of need before adding layers on top of the best execution regime already imposed by FINRA.[4] Do panelists think that such a need would arise if Rule 611 were to change and, if so, why? Relatedly, are there further ways that the Commission could increase transparency so that investors, counterparties, and regulators could observe execution quality across venues and enhance private ordering in this area? In 2024, the Commission adopted rule changes to modernize the reports required by Rule 605 to reflect how trading occurs in microseconds across multiple venues.[5] In what other areas would transparency be needed for market participants to have the tools to assess execution quality on their own?

    Once again, I appreciate the thoughtful approach taken by the Commission staff to consider the entire regulatory framework holistically. This undertaking presents an opportunity for a serious retrospective review of Regulation NMS and Rule 611. With the public’s input, I hope that the Commission can tackle these hard problems with evidence‑based proposals so that our market structure regulations can most effectively serve investors, intermediaries, and issuers.


    [2] See Division of Market Regulation, Market 2000: An Examination of Current Equity Market Developments, available at https://www.sec.gov/divisions/marketreg/market2000.pdf. See also Regulation NMS Adopting Release at 37537, note 338. See also Securities Exchange Act Release No. 37619A (Sept. 6, 1996), 61 FR 48290 (Sept. 12, 1996).

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  • Powering a Vision for a Modern Visitor Experience

    Powering a Vision for a Modern Visitor Experience

    Government of Canada invests in year-round tourism offering showcasing Digby County’s unique history

    December 16, 2025 · Weymouth, Nova Scotia · Atlantic Canada Opportunities Agency (ACOA)

    Nova Scotia’s rich cultural diversity and heritage draw residents and visitors to explore, learn and celebrate what makes this region special.

    Today, Chris d’Entremont, Member of Parliament for Acadie-Annapolis, announced a non-repayable contribution of $181,100 to The Electric City/La Nouvelle France Society to create a new visitor experience. The announcement was made on behalf of the Honourable Sean Fraser, Minister of Justice and Attorney General of Canada and Minister responsible for the Atlantic Canada Opportunities Agency.

    The investment will enable the Society to hire expertise to design a modern, interactive and engaging tourism experience, highlighting the history of a pioneering, multicultural community in the Weymouth area. Content will be bilingual and will incorporate Mi’kmaq language and perspectives. The new experience will enhance community pride, educate visitors on Electric City’s historic significance, and attract people to the area and its local businesses.

    Today’s announcement further demonstrates the Government of Canada’s commitment to building vibrant communities and creating sustainable growth through a strong, year-round tourism industry. 

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  • Governor Hochul Announces $75 Million Strategic Partnership Between NY Creates and Screen to Strengthen U.S. and Japan Semiconductor R&D Collaboration – Governor Kathy Hochul (.gov)

    1. Governor Hochul Announces $75 Million Strategic Partnership Between NY Creates and Screen to Strengthen U.S. and Japan Semiconductor R&D Collaboration  Governor Kathy Hochul (.gov)
    2. Governor Hochul Celebrates Topping Out of NY Creates’ $1 Billion NanoFab Reflection  Governor Kathy Hochul (.gov)
    3. New York greenlights Micron semiconductor megafab  WSYR
    4. Gilbane, DPS top out $614M New York NanoFab project  Construction Dive
    5. Hochul celebrates EUV center ‘topping off’ at Albany NanoTech  Times Union

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  • Data Centers don’t raise your electricity bills: study confirms

    Data Centers don’t raise your electricity bills: study confirms

    “Through our ‘Superpower Mississippi’ initiative, we’re making a $300 million investment to transform our grid like never before,” said Haley Fisackerly, president and chief executive officer of Entergy Mississippi. “Typically, these kinds of large-scale upgrades would translate to higher electricity bills for our customers. But thanks to the influx of new customers like Amazon coming to Mississippi, we’re able to fund these critical reliability improvements without passing any added costs on to our residential and small business customers. It’s a true win-win: We’re delivering a more robust, resilient grid, while ensuring our rates remain well below the national average.”

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  • Secretary Chavez-DeRemer statement on November jobs report – U.S. Department of Labor (.gov)

    1. Secretary Chavez-DeRemer statement on November jobs report  U.S. Department of Labor (.gov)
    2. Payrolls rose by 64,000 in November after falling by 105,000 in October, delayed jobs numbers show  CNBC
    3. What to expect from the jobs report today  CNN
    4. NFP Preview: Rate Path Divergence & Implications for the DXY, Gold (XAU/USD)  marketpulse.com
    5. NFP November data to confirm persistent labor market fragility  FXStreet

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  • Infosys and MIT Technology Review Insights Report Reveals the Critical Role of Psychological Safety in Driving AI Initiatives — with 83% of Business Leaders Reporting a Measurable Impact

    A new global report by Infosys (NSE, BSE, NYSE: INFY) and MIT Technology Review Insights reveals that 83 percent of business leaders believe psychological safety directly impacts the success of enterprise AI initiatives. Creating psychological safety in an era of AI takes more than good intentions or blanket HR policies, it requires explicit messaging about AI’s realistic capabilities, limits and approved use cases. Through its collaboration with MIT Technology Review Insights, Infosys aims to equip global leaders with insights and strategies to adopt AI responsibly at scale, leveraging Infosys Topaz, an AI-first suite of services, solutions and platforms.

    The report, “Creating Psychological Safety in the AI Era,” highlights how employees often hesitate to experiment, challenge assumptions or lead projects due to fear of backlash, which undermines innovation even when the technology capabilities exist. The report shows that despite major investments in AI, workplace fear – particularly fear of failure – remains one of the biggest barriers to adoption.

    Despite rapid advances in AI technology, the report finds that human factors are holding enterprises back. Fear of failure, unclear communication and limited leadership openness often prevent employees from fully engaging with AI initiatives. In fact, organizations may have the tools and strategies in place, but without psychological safety, adoption falters. The findings highlight that scaling AI is as much about building trust and resilience within the workforce as it is about deploying cutting-edge systems.

    The report’s key findings include:

    • A culture of psychological safety has greater success with AI projects. More than four out of five (83 percent) respondents say psychological safety has a measurable impact on the success of AI initiatives, and 84 percent report direct links between psychological safety and tangible business outcomes.
    • Fear is holding leaders back. While nearly one-quarter (22 percent) of respondents admit they have hesitated to lead or suggest an AI project because of fear of failure or potential criticism, encouragingly three-quarters (73 percent) indicated they feel safe to provide honest feedback and express opinions freely in the workplace.
    • Achieving psychological safety is a moving target. Fewer than half (39 percent) of respondents describe their current level of psychological safety as “high,” – yet 48 percent report a “moderate” degree of it. This highlights a gap where some enterprises are pursuing AI adoption on cultural foundations that are not yet fully stable.
    • Communication and leadership behaviors are critical levers. 60 percent of respondents say clarity on how AI will – and won’t – impact jobs would improve psychological safety the most, while just over half (51 percent) highlight leadership modeling openness to questions, dissent and failure as equally important.
    • Creating psychological safety takes more than good intentions or HR policies. It requires explicit messaging about AI’s realistic capabilities, limits and approved use cases. Clear communication and ongoing dialogue help companies prioritize transparency, ethics and stakeholder engagement.

    Laurel Ruma, Global Editorial Director, MIT Technology Review Insights said, “Our research, in collaboration with Infosys, shows that psychological safety is not a soft metric, it is a measurable driver of AI outcomes. Leaders who communicate clearly about AI’s impact and model openness to questions and dissent create the conditions for innovation. Without that foundation of trust, even the most advanced AI strategies will falter.”

    Rafee Tarafdar, Chief Technology Officer, Infosys said, “We’ve observed that the most successful enterprise AI transformations happen in organizations that foster psychological safety. When employees feel empowered to experiment without fear of failure, innovation thrives. This culture of trust and openness enables teams to unlock the full potential of AI, driving meaningful business outcomes and sustainable growth.”

    Sushanth Tharappan, Executive Vice President – HR, Infosys, “At Infosys, we’ve built a culture of innovation where employees are constantly looking for new opportunities to innovate with AI. We’ve seen firsthand how psychological safety accelerates adoption and when employees have safe spaces to experiment and reimagine roles, it streamlines the technological aspect. This report confirms that enterprises must pair technical investment with cultural transformation if they want AI to deliver lasting impact.”

    The report underscores that AI transformation is not only a technological journey, but also a cultural one. By prioritizing psychological safety, enterprises can create trust, resilience and openness which are needed to unlock the full potential of AI.

     

    About MIT Technology Review Insights

    MIT Technology Review Insights is the custom publishing division of MIT Technology Review, the world’s longest-running technology magazine, backed by the world’s foremost technology institution—producing live events and research on the leading technology and business challenges of the day. Insights conducts qualitative and quantitative research and analysis in the U.S. and abroad and publishes a wide variety of content, including articles, reports, infographics, videos, and podcasts.

     

    About Infosys

    Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses, and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

    Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next.

     

    Safe Harbor

    Certain statements in this release concerning our future growth prospects, or our future financial or operating performance, are forward-looking statements intended to qualify for the ‘safe harbor’ under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results or outcomes to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding the execution of our business strategy, increased competition for talent, our ability to attract and retain personnel, increase in wages, investments to reskill our employees, our ability to effectively implement a hybrid work model, economic uncertainties and geo-political situations, technological disruptions and innovations such as artificial intelligence (“AI”), generative AI, the complex and evolving regulatory landscape including immigration regulation changes, our ESG vision, our capital allocation policy and expectations concerning our market position, future operations, margins, profitability, liquidity, capital resources, our corporate actions including acquisitions, and cybersecurity matters. Important factors that may cause actual results or outcomes to differ from those implied by the forwardlooking statements are discussed in more detail in our US Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2025. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the Company’s filings with the Securities and Exchange Commission and our reports to shareholders. The Company does not undertake to update any forwardlooking statements that may be made from time to time by or on behalf of the Company unless it is required by law.

     

    Media contact

    For more information, please contact: PR_Global@Infosys.com

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