Category: 3. Business

  • BASF announces senior leadership changes for its global Electronic Materials business unit

    Ludwigshafen; Taipei – July 1, 2025 – BASF today announced senior leadership changes in its Electronic Materials business. The global business unit will strategically base its operations in Taipei, Taiwan as of July 1, 2025.

    The changes are intended to bolster innovation and growth in the supply of electronic and semiconductor materials, capitalizing on Taiwan’s prominent role as the world’s hotspot for semiconductor innovation and manufacturing. With a strong foothold in this key market, BASF aims to enhance its competitive edge and respond more effectively to the evolving needs of its key customers, mostly located in East Asia and the US. At the same time, the market proximity will also enhance serving needs of customers in the display and metal systems industries.

    Leadership changes of the BASF Electronic Materials global business unit:

    Effective July 1, 2025, Jens Liebermann will be appointed as Senior Vice President to lead BASF’s global Electronic Materials business. Jens recently serves as Vice President of Global Business Management Semiconductor Materials and Managing Director of BASF Taiwan. In his new role, he will leverage his extensive expertise and proven track record in the semiconductor industry to ensure continuity accelerating various strategic customer activities. His leadership will be pivotal in positioning the business unit for long-term growth, particularly in the rapidly evolving semiconductor landscape.

    Dr. Lothar Laupichler, heading the Electronic Materials Business since 2012, will retire from BASF after 32 years of service to the company. “Lothar has made a significant impact on BASF’s capabilities to serve the advanced semiconductor, display and specialized metal system industries,” said Gops Pillay, President of BASF Global Operating Division.

    At the same time, Dr. Moritz Ehrenstein, Managing Director Rolic Technologies, heading BASF’s Display Materials segment, will succeed Jens Liebermann as Vice President Global Business Management Semiconductor Materials located in Taiwan. Moritz has extensive industry experience, particularly in R&D for innovative technologies. Prior to leading BASF’s Display Materials business, he oversaw the global sales management for BASF’s semiconductor materials business.

    BASF is a global leader in the supply of Electronic Materials. BASF’s Electronic Materials business unit offers process chemicals and customized formulated solutions for the advanced semiconductor and display industry as well as specialized metal systems for consumer electronics and industrial applications.
     

     

    P-25-130

    Continue Reading

  • Park Hyatt Emerges In South Africa With The Opening Of Park Hyatt Johannesburg

    The 31-key Park Hyatt hotel offers guests an intimate new expression of understated luxury in the heart of Johannesburg’s dynamic Rosebank district

    CHICAGO (JULY 1, 2025) Hyatt Hotels Corporation (NYSE: H) today announced the opening of Park Hyatt Johannesburg, marking the luxury brand’s third destination in the African region. Set within the vibrant Rosebank district, celebrated for its cultural richness and urban vitality – Park Hyatt Johannesburg offers a refined, residential-style experience where thoughtful design, immersive art, and warm hospitality come together in perfect balance.

    “We are extremely proud to open Park Hyatt Johannesburg, extending the legacy of the Park Hyatt brand to Rosebank,” commented Mitch Gemmell, general manager, Park Hyatt Johannesburg. “Our team is dedicated to offering deeply personalized service and thoughtfully curated experiences, delivered with meticulous attention to detail and the essence of modern luxury hospitality in every interaction.”

    Local Heritage & Architecture

    The hotel elegantly preserves its architectural heritage, blending classical and contemporary elements inspired by colonial residences. Originally constructed in the 1930s as a stately colonial mansion, the building reflects the influence of Sir Herbert Baker, whose architectural legacy helped shape the character of Johannesburg’s early residential estates. Today, Park Hyatt Johannesburg honors this legacy through the careful restoration of original features such as graceful arches, high ceilings, and wide verandahs, creating a serene oasis that seamlessly connects heritage with modern luxury. The hotel is structured around a central open-air courtyard, anchored by a magnificent jacaranda tree, sculpted gardens, and a heated outdoor pool, creating a serene focal point for relaxation and reflection. Embedded across the property is a locally curated art and design program, with each floor and space featuring site-specific themes inspired by the region’s landscapes, botanical history, and archival collections.

    Guestrooms & Suites

    The hotel features 31 elegantly appointed guestrooms and suites, each offering king-size beds and floor-to-ceiling windows designed to maximize natural light and provide serene garden views. Select rooms and suites feature private patios, further enhancing the sense of tranquility. The carefully designed interiors boast plush cotton linens, marble bathrooms with deep soaking tubs, bespoke Ndebele-patterned throws, and curated South African artwork. Art themes within the rooms include Sea Algae, Trees, Safari, Forest, Explorer, and Leaves, all celebrating South Africa’s diverse biospheres. Local artistic work is also exhibited in public spaces, comprising pieces employing a warm neutral palette enriched by artisanal details and botanical illustrations dating back to the 1800s, many sourced from historical archives.

    Culinary Mastery

    Culinary excellence forms the heart of Park Hyatt Johannesburg. The hotel’s Room 32 restaurant – named to play on the property’s 31 rooms – presents guests with an immersive gastronomic journey, showcasing innovative cuisine prepared over live-fire grills, emphasizing seasonal, locally sourced ingredients. Guests can witness the artistry of chefs transforming humble ingredients into culinary delights. Complementing this experience, The Lounge provides a sophisticated yet relaxed setting to savor handcrafted cocktails, fine wines, and a carefully selected array of premium cigars. Celebrating South Africa’s rich winemaking heritage, the wine list is guided by a focus on terroir and quality, with selections that reflect the country’s diverse viticultural landscape. Guests can look forward to an elevated oenological experience guided by a dedicated sommelier, offering thoughtful pairings and insight into the provenance and character of each wine.

    Culturally Inspired Wellness

    With the spa set to open soon, wellness experiences at Park Hyatt Johannesburg will invite guests to rejuvenate through exclusive treatments inspired by international and South African traditions. Signature therapies incorporate native ingredients such as rooibos, marula oil and baobab extract, known for their healing and antioxidant properties. Drawing on the holistic principles of local wellness rituals, treatments aim to restore balance and energy while offering a sensory journey that connects guests with the natural richness of the region. The hotel also features a fully equipped fitness center and a heated outdoor pool nestled within beautifully landscaped gardens, offering a tranquil environment amidst the city. Park Hyatt Johannesburg is also proud to collaborate with luxury publisher Assouline to bring iconic Assouline titles, signature candles, and refined design elements to the hotel’s lounge and suites, enriching the atmosphere with a sense of timeless sophistication.

    Intimate Events & Gatherings

    At Park Hyatt Johannesburg, guests can experience the perfect blend of sophistication and functionality for gatherings. The property provides a flexible event space accommodating up to 60 guests, ideal for intimate meetings and elegant celebrations. Whether it’s a wedding, corporate event, or private party, the dedicated hotel team ensures that every detail is meticulously crafted to create unforgettable memories.

    “The opening of Park Hyatt Johannesburg embodies our commitment to providing exceptional service, care and luxury deeply connected to the city’s rich heritage and vibrant culture,” commented Hamza Farooqui, CEO of Millat Group. “Our aim is to offer an unparalleled experience, blending refined hospitality with authentic South African artistry.”

    Conveniently located near key cultural attractions, galleries, boutique shops, and acclaimed dining establishments in the city, Park Hyatt Johannesburg is set to become a definitive luxury destination for discerning business and leisure travelers alike.

    For more information, visit: https://www.hyatt.com/en-US/hotel/south-africa/park-hyatt-johannesburg/johpj

     

    The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.

     

    -ENDS-

     

    MEDIA CONTACTS: 

    Chloe Duncan

    Hyatt – Middle East and Africa

    Chloe.duncan@hyatt.com

     

    Ankita Raturi

    Park Hyatt Johannebsurg

    ankita.raturi@hyatt.com

     

    About Hyatt Hotels Corporation

    Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of March 31, 2025, the Company’s portfolio included more than 1,450 hotels and all-inclusive properties in 79 countries across six continents. The Company’s offering includes brands in the Luxury Portfolio, including Park Hyatt®, Alila®, Miraval®, Impression by Secrets, and The Unbound Collection by Hyatt®; the Lifestyle Portfolio, including Andaz®, Thompson Hotels®, The Standard®, Dream® Hotels, The StandardX, Breathless Resorts & Spas®, JdV by Hyatt®, Bunkhouse® Hotels, and Me and All Hotels; the Inclusive Collection, including Zoëtry® Wellness & Spa Resorts, Hyatt Ziva®, Hyatt Zilara®, Secrets® Resorts & Spas, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Sunscape® Resorts & Spas, Alua Hotels & Resorts®, and Bahia Principe Hotels & Resorts; the Classics Portfolio, including Grand Hyatt®, Hyatt Regency®, Destination by Hyatt®, Hyatt Centric®, Hyatt Vacation Club®, and Hyatt®; and the Essentials Portfolio, including Caption by Hyatt®, Hyatt Place®, Hyatt House®, Hyatt Studios, Hyatt Select, and UrCove. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Mr & Mrs Smith, Unlimited Vacation Club®, Amstar® DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com.

     

    About Park Hyatt

    Park Hyatt hotels provide discerning, global travelers with a refined home-away-from-home. Guests of Park Hyatt hotels receive quietly confident and personalized service in an enriching environment. Located in several of the world’s premier destinations, each Park Hyatt hotel is custom designed to combine sophistication with understated luxury. Park Hyatt hotels feature well-appointed guestrooms, world-renowned artwork and design, rare and immersive culinary experiences, and signature restaurants featuring award-winning chefs. There are currently 48 Park Hyatt hotels in the following locations: Abu Dhabi, Auckland, Bangkok, Beaver Creek, Beijing, Buenos Aires, Busan, Canberra, Changbaishan, Carlsbad, Changsha, Chennai, Chicago, Doha, Dubai, Guangzhou, Hangzhou, Hyderabad, Istanbul, Jakarta, Jeddah, Johannesburg, Kyoto, London, Maldives, Marrakech, Melbourne, Mendoza, Milan, New York, Ningbo, Niseko, Paris, Saigon, Sanya, Seoul, Shanghai, Shenzhen, Siem Reap, St. Kitts, Suzhou, Sydney, Tokyo, Toronto, Vienna, Washington, D.C., Zanzibar, and Zurich. For more information, please visit parkhyatt.com. Follow @ParkHyatt on Facebook, X and Instagram, and tag photos with #LuxuryIsPersonal.


    Continue Reading

  • MHI Thermal Systems Begins Field Test of Jointly Developed “Surplus Renewable Energy Absorption and Release System”– Utilizing the Seasonal Thermal Storage Function of ATES System —

    MHI Thermal Systems Begins Field Test of Jointly Developed “Surplus Renewable Energy Absorption and Release System”– Utilizing the Seasonal Thermal Storage Function of ATES System —

    Image courtesy of Osaka Metropolitan University

    Tokyo, July 1, 2025 – Mitsubishi Heavy Industries Thermal Systems, Ltd. (MHI Thermal Systems), a part of Mitsubishi Heavy Industries (MHI) Group, has begun field test of a jointly developed “Surplus Renewable Energy Absorption and Release System” utilizing the Aquifer Thermal Energy Storage (ATES) system. The test is being carried out jointly with partners including Osaka Metropolitan University, which serves as project representative(Note1).

    The project, titled “Development of Technology for Absorbing Surplus Renewable Energy in ATES systems,” was selected by the Japan’s Ministry of the Environment in 2023 as a “Regional Co-creation and Cross-sectoral Carbon Neutral Technology Research Development Program(Note2). In April 2025, cold-storage operation utilizing surplus energy began at the Osaka City Maishima Sports Center for Persons with Disabilities (AMITY MAISHIMA). From July 1, the project will transition to a new field test phase in which the stored cold water will be used directly for air-conditioning.

    Today, renewable energy sources such as solar and wind power are being adopted toward realizing a decarbonized society. However, the amount of power generated is unstable due to their dependence on weather conditions. As a result, surplus energy often arises during transitional cooler seasons such as spring and autumn in Japan, when demand for air cooling/heating is low. To effectively utilize such surplus energy, infrastructural improvements are required-such as large-scale battery systems or extensive land use-both of which can result in significant additional costs. Against this backdrop, the joint project currently underway has focused on development of a surplus renewable energy absorption and release system that leverages the seasonal thermal storage function of the ATES system.

    In this joint development, a surplus renewable energy absorption and release system is to be adopted in an ATES system for the first time worldwide. The system offers short-cycle thermal storage and discharge functionality, enabling flexible switching between cold and heat storage. It also incorporates a multi-layered seasonal storage function that allows lower-temperature chilled water to be stored within existing underground cold-water masses.

    In conjunction with this project, MHI Thermal Systems is responsible for operating the ATES system and heat-pump type centrifugal chillers, as well as for designing and constructing a control system that efficiently utilizes surplus energy. The newly developed control system features a mode that automatically switches to the optimal operation depending on the surplus energy availability and underground water temperature. Furthermore, owing to the incorporation of a function that optimizes cold storage operation in real time based on fluctuations in electricity market prices and the volume of surplus power. This enables energy-saving operation that reduces electricity consumption during cooling while ensuring effective use of renewable energy.

    An ATES system uses gravel and groundwater stored in aquifers deep underground as an enormous heat storage tank, allowing for the effective use of energy by enabling the circulation of heat across seasons, such as using the cold waste heat from winter heating for summer cooling, and the warm waste heat from summer cooling for winter heating. MHI Thermal Systems’ ATES system received the “Energy Conservation Center, Japan Chairman’s Award” in the “Best Practice Category” at the 2021 Energy Conservation Grand Prize,(Note3) and the “HPTCJ Promotion Award” at the 2022 “Demand Side Management Awards”(Note4).

    MHI Group has made a declaration to achieve carbon neutrality by 2040, and is working to reduce CO2 emissions from its own plants and other production-related facilities, as well as reduce the CO2 emissions at customer facilities that use MHI Group products. As a part of MHI Group, MHI Thermal Systems supplies a large number of centrifugal chillers for general air conditioning, factory air conditioning, and district heating and cooling, boasting the top market share in Japan in this field. Going forward, MHI Thermal Systems will continue to respond to customer needs, and by delivering centrifugal chillers and thermal solution products with a low environmental load, contribute to the realization of a carbon neutral world.

    Continue Reading

  • Usercentrics Report Reveals: As Concern Over Data Use Grows, Transparency Becomes the Number One Driver for Building Trust – Business Wire

    1. Usercentrics Report Reveals: As Concern Over Data Use Grows, Transparency Becomes the Number One Driver for Building Trust  Business Wire
    2. The Trust Deficit: Brand Transparency and the New Rules of Retail  Retail TouchPoints
    3. 4 Things Every B2B Brand Should Be Doing to Earn Trust in 2025  Entrepreneur
    4. The Future’s Powered by AI. Just Don’t Expect Everyone to Love It  Lifewire
    5. How trust became the new currency of brand growth  Fast Company

    Continue Reading

  • Sodexo Q3 Fiscal 2025 revenues in line with expectations

    Sodexo Q3 Fiscal 2025 revenues in line with expectations

    Sodexo will hold a conference call (in English) today at 9:00 a.m. (Paris time), 8:00 a.m. (London time) to comment on its Q3 Fiscal 2025 revenues.

    Those who wish to connect:

    • From the UK: +44 121 281 8004, or
    • From France: +33 1 70 91 87 04, or
    • From the US: +1 718 705 8796,

    Followed by the access code 07 26 13.

    The live audio webcast will be available on www.sodexo.com

    Continue Reading

  • Jersey woman included in UK’s top 50 female engineers list

    Jersey woman included in UK’s top 50 female engineers list

    A Jersey engineer has been listed one of the UK’s top 50 women in engineering for 2025

    The Institution of Civil Engineers (ICE) named Rachel Hayden as a role model for reaching more than 38,000 people through science, technology, engineering, and mathematics (STEM) volunteering.

    The former Jersey College for Girls student was recognised for her “outstanding contributions to the profession and her tireless work inspiring the next generation” in the list published by the Women’s Engineering Society.

    Ms Hayden, who works as a senior engineer at WSP, said an experience at secondary school had inspired her future career.

    She said: “If it hadn’t been for a pasta bridge competition run by engineers when I was 16, I might never have discovered civil engineering.

    “That moment changed my life – and now I’m passionate about creating those moments for others.”

    ICE said that since Ms Hayden had become a STEM Ambassador in 2017, she had volunteered more than 715 hours and delivered 285 activities.

    Ms Hayden said it was “a huge honour” to be recognised on the list.

    “I hope it shows young people in Jersey and beyond that engineering is not only for everyone – it’s a career where you can make a real difference.”

    Continue Reading

  • Evolution of the accounting treatment of Renault Group’s stake in Nissan

    Evolution of the accounting treatment of Renault Group’s stake in Nissan

    Boulogne-Billancourt, July 1, 2025  As of June 30, 2025, Renault Group will change the way it accounts for its stake in Nissan. Previously accounted for using the equity method, this investment will now be a financial asset measured at fair value through equity (estimated on the basis of Nissan’s stock price).

    Accounting impacts of the change in method

    • The implementation of this new accounting treatment, resulting from the recent changes in the terms and conditions for the exercise by Renault Group of its rights related to its stake in Nissan, will result in the recognition of a loss estimated at €9.5 billion1, which will be recognized in the income statement, mostly as “other operating income and expenses” at the date of the change, with no cash impact and no impact on the calculation of the dividend paid by Renault Group.
    • This amount corresponds to the difference between the present carrying value of the investment and its estimated fair value based on Nissan’s stock price as of June 30, 2025, plus the impact of the recycling of conversion reserves and net investment hedges related to Nissan’s equity‑accounted securities.
    • Thereafter, any change in the fair value of the stake in Nissan (estimated on the basis of Nissan’s stock price) will be directly recognized in equity, with no impact on Renault Group’s net income.
    • This approach aligns the value of the stake in Nissan in Renault Group’s financial statements with the value of Nissan’s share price.

    A pragmatic and business-oriented approach

    • Although this accounting change implies a significant adjustment to Renault Group’s financial statements, it does not change the strategic and operational commitments between Renault Group and Nissan.
    • The two partners continue to work on joint industrial and technological development programs, as evidenced by the new strategic projects announced on March 31, 2025.
    • These initiatives illustrate a relationship based on pragmatic and business-oriented decisions and show a common desire to maximize synergies and create value for both companies, while allowing each to maintain flexibility and efficiency for their operations.


    [1] Estimation based on a Nissan’s stock price of JPY350 and a EUR/JPY exchange rate of 169 (the definitive amount will be confirmed when Renault Group’s half-year financial statements are published).

    Continue Reading

  • Stoxx 600, FTSE, DAX, tariff deadline

    Stoxx 600, FTSE, DAX, tariff deadline

    Good morning from London, here are the opening calls

    General view of the City of London skyline, the capital’s financial district, in October.

    Sopa Images | Lightrocket | Getty Images

    Welcome to CNBC’s live blog covering all the action in European financial markets on Tuesday, as well as the latest regional and global business news, data and earnings.

    Futures data from IG suggests a generally positive start for European markets, with London’s FTSE looking set to open unchanged at 8,774, Germany’s DAX up 0.2% at 23,955, France’s CAC 40 up a notch at 7,679 and Italy’s FTSE MIB up slightly at 39,865.

    The generally positive start for Europe comes as global investors begin to assess the trade talks and the tariff landscape as U.S. President Donald Trump’s 90-day reprieve from higher import duties is set to expire next week.

    Asia-Pacific markets traded mixed overnight as investors assessed the record gains on Wall Street and the prospects for trade deals, while U.S. equity futures were little changed early Tuesday after the S&P 500 notched another record to close out a stunning quarter.

    U.S. Treasury Secretary Scott Bessent said Monday that there are “countries that are negotiating in good faith.” However, he added that tariffs could still “spring back” to the levels announced on April 2 “if we can’t get across the line because they are being recalcitrant.”

    Canada walked back its digital services tax in an attempt to facilitate trade negotiations with the United States. Ottawa’s move to rescind the new levy comes after President Donald Trump said on Friday that he would be “terminating ALL discussions on Trade with Canada.”

    — Holly Ellyatt

    What to look out for Tuesday

    A Tante Enso store in Wörlitz, Germany.

    Picture Alliance | Picture Alliance | Getty Images

    The big data release in Europe on Tuesday is the latest preliminary inflation data from the euro zone. Analysts expect the rate to have hit 2% in the year to June, which would be in line with the European Central Bank’s target.

    Earnings are set to come from Sodexo and Sainsbury’s. Other data releases include German unemployment figures and U.K. Nationwide house prices data.

    CNBC continues coverage of the ECB’s forum in Sintra, Portugal, where central bankers have gathered this week.

    — Holly Ellyatt

    Continue Reading

  • Stock market today: Live updates

    Stock market today: Live updates

    Traders work at the New York Stock Exchange on June 25, 2025.

    NYSE

    U.S. equity futures were little changed early Tuesday after the S&P 500 notched another record to close out a stunning quarter.

    Futures tied to the Dow Jones Industrial Average slipped 37 points, or less than 0.1%. The S&P 500 futures and Nasdaq 100 futures each lost 0.1%.

    In regular trading, the broad market S&P 500 advanced 0.52%, posting another record close, while the tech heavy Nasdaq Composite also rose to fresh all-time highs, gaining 0.47%. The blue-chip Dow climbed 275.50 points, or 0.63%.

    Monday’s moves came after Canada walked back its digital services tax in an attempt to facilitate trade negotiations with the U.S. Ottawa’s move to rescind the new levy comes after President Donald Trump said on Friday he would be “terminating ALL discussions on Trade with Canada.”

    Traders are hoping for deals between the U.S. and its trading partners, as Trump’s 90-day reprieve on his steepest tariffs is set to expire next week.

    Stocks have made an impressive comeback after suffering steep declines in April, after Trump’s sweeping tariff policy pushed the S&P 500 near bear market territory. The major averages have since made a sharp turnaround, with the broad market index closing the second quarter with a 10.6% gain and the Nasdaq up nearly 18% in the period.

    Though traders now head into the second half of the year with stocks at record highs, some remain optimistic the market could surge even higher in the months ahead.

    “We think this is going to be a broader recovery,” Mike Wilson, chief U.S. equity strategist and chief investment officer at Morgan Stanley, said Monday on CNBC’s “Closing Bell.”

    “I think with the Fed cutting in the second half of this year or next year, we can see a rolling recovery – because now there’s quite a bit of pent-up demand, particularly in those interest rate sensitive parts of the market,” he added. Those corners of the market include manufacturing and housing, the strategist said.

    Traders are looking ahead to the S&P Global Purchasing Managers’ Index at 9:45 a.m. ET, which will give investors a read on the activity in the manufacturing sector, as well as the ISM manufacturing report at 10 a.m. The Job Openings and Labor Turnover Survey (JOLTS) will also be released Tuesday morning.

    Continue Reading

  • The new AI tools BA is using to cut delays and cancellations

    The new AI tools BA is using to cut delays and cancellations

    It’s a hot June lunchtime at remote stand 572 at Heathrow Terminal 5, and I’m waiting on the tarmac for British Airways flight 343 to arrive from Nice. I’m here to see a “turn”, as it’s known in aviation jargon; in layman’s terms it’s a turnaround, the process that deals with an arriving aircraft, unloading it and getting it ready to go back out again.

    It’s 1.30pm, and the Airbus A320neo is late. It was due to arrive at 1.10pm, but despite the flight information having flashed up on a digital information board, it has disappeared again. After a quick look at Flightradar24, a plane tracking site, I realise the aircraft has performed a go-around — an aborted landing, perfectly normal — to avoid coming too close to another plane on the runway. At 1.48pm, it inches onto the stand and turns off its engines.

    So far, so ordinary. BA343 is just one of about 650 planes that land at Europe’s busiest airport each day. But the cool thing here is that it’s the first time a BA turnaround has been performed using only zero-emission equipment: buses that run on vegetable oil; baggage tugs, which look like little golf buggies, running on lithium batteries; and electric-powered steps to get passengers off. It might not sound like much, and if you’re disembarking chances are you won’t even notice. But the goal of this new hardware is to make the whole process more efficient and reduce delays for passengers. It’s part of a wider multibillion-pound transformation of the airline.

    Most airlines ignore economy — but these are the ones doing it well

    This summer is predicted to be exceptionally busy, according to figures from the aviation data agency Cirium, with a record number of passengers forecast to go on holiday. Almost 52 million of us will travel between June 1 and August 31, up from 51 million last summer. There is also some nervousness about air-traffic control delays due to hot weather or strikes. Eurocontrol, which runs European air traffic control, said in April that in the first four months of the year European air traffic was up by 5 per cent compared with the same period in 2024, with delays also up by the same amount. Add to that a pile-on over British Airways’ revamped loyalty scheme, the Club, and you can see why the flag carrier might be nervous.

    Last year BA announced a £7 billion transformation programme, with money funnelled into new cabins in state-of-the-art aircraft such as the Airbus A320neo and sustainable initiatives, such as the carbon-neutral hardware out on the airfield. The airline has also invested £100m in “gamechanging’ and “integral” AI forecasting tools — essentially what the BA boss Sean Doyle calls “devising a better way of working on the ground at Heathrow” — which, when put into practice, will ultimately mean fewer delays and cancellations for passengers. The results so far are promising: in the first three months of 2025, 86 per cent of BA flights left on time from London Heathrow, the highest on record; in 2008 it was 46 per cent.

    I went to Heathrow to find out more and see how BA is using machine learning to improve the passenger experience. I’m getting an exclusive look at the airport’s revamped Air Operations Control Centre (AOCC), the eyes and ears of BA’s operation at Heathrow; as well BA’s Integrated Operations Control (IOC) at its Waterside headquarters, to the northwest of the airport.

    One of the new tools at the AOCC is Mission Control, a giant interface beamed onto a giant screen in the control centre. It shows real-time tracking of each BA plane on the ground at Heathrow (blue shows arriving aircraft, flashing yellow shows planes about to depart) and how many connecting passengers are on board. I can see flight BA453 arrive from Ibiza and BA115 depart to New York. A screen tracking New York JFK has been configured too. London-New York is the busiest international route in the world; after the British capital it’s BA’s largest international destination.

    Mission Control is also a big part of BA’s IOC at its Waterside headquarters, where staff monitor up to 900 daily BA flights across the network. The real-time data from the interface ensures that staff can track the aircraft and make on-the-go decisions about where aircraft need to go.

    I sit down with Ben Lang, who looks after BA’s schedule, planning where to use its more than 280 jets. He showed me the Pathfinder planning tool, which uses thousands of pieces of historical data to make the flight plans, pulling in information about delays, air-traffic control restrictions and aircraft capacity. For example, Lang explains, if flights from Paris are always delayed by ten minutes, Pathfinder will allocate an extra ten minutes to the turnaround process; and if there’s a big sporting event happening, bigger jets will be deployed to cope with demand.

    I also get a look at Runway, another AI forecasting tool that kicks in when disruptive events such as storms, strikes and — particularly relevant at the moment — blocked airspaces threaten to throw passengers off course. Using masses of data, it can allocate the most efficient aircraft for a particular flight, making what it calls a “swap”. For example, during Storm Eowyn in January, Runway swapped out smaller aircraft that would typically fly to Glasgow and Edinburgh for larger planes to stop passengers getting stranded in Scotland. At the top of Lang’s screen, it says the tool has improved the number of on-time flights by 1.1 per cent over the past five days by making 233 of these swaps.

    Heathrow is not fit for purpose — will the third runway help?

    Elsewhere in the IOC there’s AI-powered Flight Watch, which shows flight routes, closed sections of airspace and particularly nasty bouts of turbulence as well as other weather events; it can also communicate directly with air-traffic control towers, which helps teams to reroute flights through less-delayed airspace. More than 3,500 minutes of flight time were recently saved in one day, Richard Treeves, head of the IOC, told me. A new AI crew app launched earlier this month, automating the manual task of rostering the right staff onto the right aircraft. Everything is designed to make the operation run more smoothly and crucially reduce delays and cancellations for passengers.

    “We’re now entering one of our busiest periods of the year and will be flying millions of customers around the world throughout July and August,” René de Groot, BA’s chief operating officer, says. “The new technology we’ve introduced has been a real gamechanger, allowing us to make more informed decisions based on vast amounts of data. We have even more in the pipeline — including new apps for our operational colleagues — and we’re in a much better place to deliver a smooth travel experience this summer and beyond.”

    Back on the tarmac, I can see for myself how Mission Control has alerted flight teams, showing them that it was better to change the aircraft to quash the potential delay. The late arrival of BA343 means it’s too late to be turned around for its planned 2pm departure to Milan. It’s instead bound for Amsterdam, now departing at 2.30pm — not even 45 minutes after it arrived. I watch as bags are loaded and passengers arrive to board. No one will notice the work that went on behind the scenes — but that’s the point; the important thing is that everyone gets from A to B on time.

    Do you think the changes will make a difference this summer? Let us know in the comments below

    Continue Reading